Auto Europe

  • NEW ZEALAND
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    TERMS AND CONDITIONS

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    Terms and Conditions & Refund Policy

    Car Hire

    Amendments: No charge, unless applied by the supplier. If an amendment occurs, Auto Europe reserves the right to re-price. All amendments must be made directly with Auto Europe. Conditions apply.

    Credit: Credits can be held on file and used towards any Auto Europe products in 2020, 2021 or 2022. Bookings must be made prior to 31 December 2022. Please note if you choose to cancel your booking and request a refund, a cancellation fee may apply.

    Cancellations: For bookings created from 1 June 2020 and cancelled prior to collection, a cancellation fee of NZD44 incl GST applies. In some cases supplier levied fees and/or travel agent charges may apply. If a booking is cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of NZD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used; this includes unused car hire days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.

    Renault Eurodrive

    Amendments: No changes can be made within 21 days of pick up. Any changes to the name made after the booking is confirmed will incur a fee for every change that is made. For further information please contact Auto Europe.

    Credit: If the booking has been cancelled outside 6 weeks of collection date, a credit can be held on file and used towards any Auto Europe products in 2020, 2021 or 2022. Bookings must be made prior to 31 December 2022. Any bookings cancelled within 6 weeks of collection, this option is also available but only for the Auto Europe cancellation fee. Supplier fees will be charged and maintained.

    Cancellations: If a booking is cancelled outside 22 days of collection and the vehicle has not been registered a cancellation fee of NZD350 will apply. If a booking is cancelled within 21 days of collection or the vehicle has been registered a cancellation fee of NZD1300 + Supplier levy will apply. An administration charge of NZD250 in addition to the set cancellation fees will be applied upon the cancellation of a confirmed booking within six weeks of the collection date. Non-collection fees also apply.

    Refunds: No refund for unused days or early return of the Renault vehicle.

    Motorhome Rentals

    Amendments: No charge, unless applied by the supplier. If an amendment occurs, Auto Europe reserves the right to re-price. All amendments must be made directly with Auto Europe. Conditions apply.

    Credit: If collection date has not lapsed, we are offering the option to hold the Auto Europe deposit amount of NZD500 to clients that choose to postpone travel to a later date instead of cancelling. Credits can be held on file and used towards any of our products in 2020, 2021 or 2022. Please note, bookings must be made prior to 31 December 2022. Some Motorhome suppliers are also offering the option of credit for future reservations instead of cancellation fees which we can check and advise, depending on supplier terms and conditions. Please note this option is not available for all suppliers and must be checked on a case by case basis.

    Cancellations: Cancellation fees apply.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, camping equipment etc, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however, where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used: this includes unused motorhome rental days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.


    Last updated: 22 October 2020

    Auto Europe
    Level 1, 157 Walker St,
    North Sydney, NSW 2060
    Australia