Auto Europe

  • NEW ZEALAND
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    TERMS AND CONDITIONS

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    Terms and Conditions & Refund Policy

    Car Hire

    Amendments: All amendments prior to collection should be processed through Auto Europe directly. Auto Europe do not charge an amendment fee, unless applied by the supplier. Amendments are subject to supplier availability and will be repriced to the current rate at the time of amendment, regardless of the change. In some cases, travel agent charges will also apply.

    Cancellations: For bookings cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply. Credit card fees apply.

    No-Shows/Non-Collection Fees: A fee of NZD$150.00 plus supplier-levied fees apply to all Car Hire bookings that are cancelled after collection, denied at pick up or marked as a non-collection.

    This fee applies but is not limited to:

    • Bookings cancelled after the reserved collection time.
    • If you have failed to collect by the confirmed time and your booking is considered a non-collection by the supplier.
    • Rentals denied due to not providing a full, valid, physical drivers license in the main driver’s name noted on the Auto Europe voucher. Digital licenses are not accepted.
    • Rentals denied due to not providing a valid, physical credit card in the main driver’s name noted on the Auto Europe voucher. Digital cards are not accepted.
    • Rentals denied due to insufficient funds for security deposit.
    • Failing to provide an international driver’s license (when applicable) in conjunction with your full driver’s license.

    Supplier non-collection fees vary and in some cases are 100% non-refundable. Please enquire with Auto Europe for further information regarding non-collection fees.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used; this includes unused car hire days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.

    Renault Eurodrive

    Amendments: No changes can be made within 30 days of pick up. All amendments are subject to availability and will be repriced. No name changes are permitted once a booking has been confirmed. For further information please contact Auto Europe.

    Cancellations: If a booking is cancelled outside 6 weeks of pick up an NZD500 cancellation fee will apply.

    • If booking is cancelled inside 6 weeks of pick up and the vehicle is unregistered, a cancellation fee of NZD500 plus EUR300 supplier levied charges will apply.
    • If the vehicle has been registered a cancellation fee of NZD500 plus EUR1000 supplier levied charges will apply. In some cases, travel agent charges may apply.
    • If the vehicle is cancelled at collection or is deemed as a no show, the full cost of the booking will apply.

    Refunds: No refund for unused days or early return of the Renault vehicle.

    Motorhome Rentals

    Amendments: All amendments are subject to availability and will be repriced. Amendments made within 30 days of collection may result in cancellation and rebook by the supplier. For further information please contact Auto Europe.

    In the case of postponing the travel dates on a booking with a Deposit only, the original travel dates will be used to determine the Payment due date of the final balance.

    Cancellations: For all motorhome rentals, a $350 + 20% cancellation fee may apply if cancelled 9 weeks prior to pick up. Cancellation less than 9 weeks may result in a 100% cancellation fee, depending on the supplier. Auto Europe will advise the cancellation policy for your reservation when you book.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, camping equipment etc, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however, where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used: this includes unused motorhome rental days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.

    Fuelling Your Road Trip Giveaway

    For full terms and conditions regarding the 'Fuelling Your Road Trip Giveaway' click here


    Last updated: 27 February 2024.

    Who we are: Auto Europe NZ (DAH Holdings Pty Limited) is part of the Auto Europe Group - ABN 67 107 041 912. Auto Europe NZ is a member of the Australian Federation of Travel Agents Limited (AFTA), and is a TANZ Member, #9491. Customers in New Zealand are engaged in a business relationship with DAH Holdings Pty Ltd. The legal jurisdictions governing this business relationship are the Court of New South Wales and the Federal Court in Australia.

    Auto Europe
    Level 1, 157 Walker St,
    North Sydney, NSW 2060
    Australia