Auto Europe

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    TERMS AND CONDITIONS

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    Terms and Conditions & Refund Policy

    Car Hire

    Amendments: No charge, unless applied by the supplier. If an amendment occurs, Auto Europe reserves the right to re-price. All amendments must be made directly with Auto Europe. Conditions apply.

    Credit: Credit vouchers are available if your car hire booking has been impacted by COVID travel restrictions or snap lockdowns. Auto Europe credit vouchers can apply towards any Auto Europe products in 2021 or 2022. Credit vouchers must be used or booked before 31 December 2022. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.

    Cancellations: For bookings cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply. For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of NZD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply. Supplier non-collection fees vary and in certain cases are 100% non-refundable. Please enquire for further information regarding non-collection fees. For bookings created from 1 May 2021 and cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used; this includes unused car hire days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.

    Renault Eurodrive

    Amendments: No changes can be made within 21 days of pick up. Any changes to the name made after the booking is confirmed will incur a fee for every change that is made. For further information please contact Auto Europe.

    Credit: If you cancel your booking outside six weeks of the collection date, a credit can be held on file and used towards any Auto Europe products in 2021 or 2022. Bookings must be made before 31 December 2022. Any bookings cancelled within six weeks of the collection; this option is also available but only for the Auto Europe cancellation fee. Supplier fees will be charged and maintained.

    Cancellations: If a booking is cancelled outside 22 days of collection and the vehicle has not been registered a cancellation fee of NZD350 will apply. If a booking is cancelled within 21 days of collection or the vehicle has been registered a cancellation fee of NZD1300 + Supplier levy will apply. An administration charge of NZD250 in addition to the set cancellation fees will be applied upon the cancellation of a confirmed booking within six weeks of the collection date. Non-collection fees also apply.

    Refunds: No refund for unused days or early return of the Renault vehicle.

    Motorhome Rentals

    Amendments: No charge, unless applied by the supplier. If an amendment occurs, Auto Europe reserves the right to re-price. All amendments must be made directly with Auto Europe. Conditions apply.

    Credit: Credit vouchers are available if impacted by COVID travel restrictions or snap lockdowns. Auto Europe credit vouchers can apply towards any Auto Europe products in 2021 or 2022. Credit vouchers must be used or booked before 31 December 2022. Some Motorhome suppliers offer credit for future reservations instead of cancellation fees, which we will check and advise, depending on supplier terms and conditions. Please note that this option is not available for all suppliers and must be reviewed on a case by case basis. Please note that if you choose to cancel your credit and request a refund, a cancellation fee and supplier fees will apply.

    Cancellations: Cancellation fees apply.

    Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, camping equipment etc, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however, where documentation is not required. This will be advised at time of reservation.

    Refunds: No refund will be made on any part of a package provided and not used: this includes unused motorhome rental days. Auto Europe does not authorise the employees of any supplier to promise refunds to clients.


    Last updated: 27 August 2021

    Auto Europe
    Level 1, 157 Walker St,
    North Sydney, NSW 2060
    Australia