Contact Our Car Rental Experts

At Auto Europe we understand your time is important, so we've streamlined our processes for you to get in contact with us. Feel free to contact us by phone, email or simply choose one of our online tools to help.

Upcoming Car Rentals or During a Rental

To call us from New Zealand only, call +61 2 9900 9394 or toll free on 0800 885 052.

To call us from Outside of New Zealand, please call +61 2 9939 9394.

Online Tools: Lookup, Modify or Cancel a Reservation, Apply Payment to a Quote, Guaranteed Best Rates

Completed Rentals

For 24/7 assistance with past/completed rentals call 0800 885 052 (within New Zealand) or email customerservice@autoeurope.co.nz and include the driver's full name, voucher number, comment or complaint and supporting receipts or documents where applicable. Alternatively, complete the post rental enquiry form online.

Once the Customer Service Department have opened a case with the supplier, you can check on the status of your enquiry here.

Office Contact Hours (NZDT)

Monday to Friday: 9:30am - 8:30pm
Saturday: 11:00am - 4:00pm
Sunday: 12:00pm - 5:00pm

Contact Information

Postal Address
P.O. Box 1321
North Sydney NSW 2059
Australia

Street Address
Level 1, 157 Walker Street
North Sydney NSW 2060
Australia

ABN 67 107 041 912

Department Emails

• Car Hire: reservations@autoeurope.co.nz
• Renault Eurodrive: renault@autoeurope.co.nz
• Motorhome Rental: motorhome@autoeurope.co.nz
• Affiliate Program: affiliates@autoeurope.co.nz
• Website Management: webmaster@autoeurope.com

Other Helpful Links

• Freqently Asked Questions
• Driver Profile Form