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    Why Book With Us
    • Compare Companies for Great Rates
    • Car Rental Experts Since 1954
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    • 24/7 Support Hotline During Rental
    • 24,000 Pick up Locations Worldwide

    Frequently Asked Questions

    Car Rental FAQs

    How can I pay for my rental? Payment by credit card is preferred; a credit card processing fee of 2% will apply. Auto Europe accepts American Express, Mastercard and Visa. If you'd prefer to pay by bank transfer, you can find our bank details here.

    How is my rate guaranteed? Our rates are guaranteed in New Zealand DoCar Rental with Auto Europellars.

    How quickly can I confirm my reservation? We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 0800 885 052.

    Is there a fee for cancelling or changing a reservation? There is no fee to change a car rental booking provided that you contact Auto Europe before the start of the rental. All changes must be processed by Auto Europe and not through our rental suppliers and in some cases, supplier levied fees and/or travel agent charges may apply.

    For bookings created from 01 May 2021 and cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

    What if I find a better rate for a rental car? Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

    What do I need to pick-up my car? Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. Vouchers are emailed to you immediately upon receipt of payment. If you prefer a faxed copy, please let us know at the time of booking. A rental agreement is completed at the rental counter at the time of pick up.

    What kind of insurance can I get for my rental car? Insurance coverage varies by country. Please see the insurance information per country where you will be renting a car or our detailed insurance information page (found in the main website navigation menu).

    When is your reservation centre open? Our reservations centre is open Monday to Sunday and closed on Australian National Public Holidays. Call us at 0800 885 052 or check Contact Us page for our updated business hours.

    Do you have toll-free phone service from overseas? No. Should you require assistance after departure, you will need to use our Reservation number which can be found on our contact us page. Emergency road service is provided locally with every rental.

    Where is the Auto Europe counter located? Auto Europe is independent, not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the supplier.

    What is Breakdown Protection? Breakdown Protection is an optional pre-paid product offered by Auto Europe to reimburse you if your rental car breaks down. Read more about this product here.

    Do I need an International Driving Permit to rent a car? An international driving permit (IDP) is required when renting a car in many countries around the world. An IDP is a special licence for tourists as proof that you hold a current driver's licence in your home country. It allows you to drive in the specified country without further tests or applications, providing your home country driver's licence is valid. IDPs are issued at your local AA Centre or AA Driver and Vehicle Licensing Agent. The cost is approximately NZD20. For a list of which countries require an International Driving Permit and more information, visit

    Sample Voucher

    What does my voucher look like? Please review our sample PDF voucher. This will open in a new window.

    Membership Account FAQs

    How do I become a member? There are two ways to sign-up. You can either go directly to our sign-up form under 'My Account' or you can simply complete a booking request as you normally would. After you send the request, you will have an opportunity to sign-up. If you choose to do so, when you go to the sign-up form, the information you provided for your request will be pre-filled in the sign-up form. For additional information, refer to the Membership Account FAQs on the side of the page.

    Driver Profile Form

    When will I need to fill out a Driver Profile Form? A Driver Profile Form is required if you are collecting and/or returning your hire car outside of office hours, require a meet and greet at an airport or train station or require a hotel delivery.

    Additional Frequently Asked Questions About Renting a Car with Auto Europe


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