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Auto Europe

NEW ZEALAND

REFUNDABLE EXCESS RATE

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Driver Age 26-69

Additional fees may apply for drivers under 26 and over 69 years at the time of rental. Please see the Terms and Conditions for further details.

Auto Europe Refundable Excess Rate

What is Excess?

Rental rates include basic insurance - Collision Damage Waiver (CDW), Third Party Liability and Theft Protection (TP). In the event that a rental vehicle is stolen or accidently damaged (whether the driver is at fault or not), the Excess is the maximum amount the renter is liable for.

The cost varies depending on the supplier, country and vehicle type e.g. in France the excess can range from EUR500-1,800. Additional coverage to reduce the excess is optional and can be purchased direct from the supplier when picking up your car. Alternatively, Auto Europe offers protection at the time of booking to cover damage and theft excess charges up to NZD7,000 on domestic bookings and up to NZD5,000 on international bookings. It may also be included in your travel insurance, so check your policy before you leave.

What is Auto Europe's Refundable Excess Rate

Auto Europe's Refundable Excess Rate is an optional pre-paid product offered by Auto Europe to refund the excess amount charged by the car rental supplier. It provides you with hassle free extra cover when renting a car.

How do I book Auto Europe Refundable Excess Rate?

At the time of making your car rental reservation, simply advise our consultants you would like to book your car rental with Auto Europe Refundable Excess Rate. If you are booking online, the option to purchase Auto Europe's Refundable Excess Rate will appear on the last step of the booking process, just before the payment details are entered.

What does Auto Europe Refundable Excess Rate Cover you for?

You will be reimbursed up to NZD7,000 on New Zealand car rentals and up to NZD5,000 on international car hires, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of accidental damage to the rental vehicle including:

Physical damage to the windows and windscreens of the rental vehicle
Physical damage to the roof, wheels, tyres and undercarriage of the rental vehicle
Loss or damage resulting from fire, theft or vandalism
Includes also key replacement, mis-fuelling, and administration fee

Benefits to you:

Auto Europe Refundable Excess Rate is prepaid in New Zealand Dollars so you don't have to worry about currency fluctuations.
No language or processing obstacles as you make your submission online.
Best of all, Auto Europe Refundable Excess Rate is economical and can save you money! Have a look at the cost comparison table below.

Country	Typical supplier charges*	Auto Europe Refundable Excess Rate
United Kingdom	£14-41 per day reduces the excess to £450 or nil, depending on the supplier and car category.	Based on duration Credit card billed for the excess amount Refund from Auto Europe up to the value of NZD7,000 for domestic car hire returns and up to NZD5,000 on international returns!
Republic of Ireland	€16-56 per day, reduces the excess to €120-1000 or nil, depending on the supplier and car category.
France	€12-45 per day, reduces the excess to €530-1300 nil, depending on the supplier and car category.
Germany	€12-45 per day, reduces the excess to €250-650 or nil, depending on the supplier and car category.
Italy	€15-98 per day, reduces the excess to €610-920 or nil, depending on the supplier and car category.
Spain	€13-102 per day, reduces the excess to €130-700 or nil**, depending on the supplier and car category.
New Zealand	NZD25-55 per day, reduces the excess to NZD350-2000 or nil**, depending on the supplier, car category and accident type.
Australia	AUD15-55 per day, reduces the excess to AUD500-2800 or nil**, depending on the supplier, car category and accident type.

*Depending on the supplier and car category. **Depending on the supplier, car category and accident type.

How to make a reimbursement Application

Notify Auto Europe of any incidents potentially leading to a refund under this Refundable Excess Rate by locating your reservation in Manage My Bookings and select the option "Contact our Customer Service Team", located at the bottom of the page. The submission must be made within 150 days from the end of your rental. Not doing so may void this agreement.

We will require your rental documentation listed under 'Refund Procedure' on the PDF below.

If any documents are missing, Auto Europe will request them from the supplier. Providing complete information and documentation facilitates quicker processing. Requests for additional information or missing documents from suppliers have a minimum response time of 3 weeks.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Refundable Excess Rate PDF.

Last updated 18 November 2024. All information is correct at time of print & subject to change without notice.