Auto Europe Refundable Breakdown Rate

What is Refundable Breakdown Rate?

Refundable Breakdown Rate is our promise to reimburse you if your rental car that you have booked through us suffers a breakdown.

You will be reimbursed up to AUD4,000, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of breakdown or damage to the rental vehicle including:

• Loss resulting from towing costs or vehicle immobilisation
• Loss resulting from your inability to use the rental vehicle which is caused by vehicle breakdown, accident or damage
• Loss resulting from damage to additional items rented from the hire company
• Loss resulting from credit card or administrative costs

Provided that you are held responsible as declared in the vehicle rental agreement for the excess

How to make a Reimbursement Application

Notify Auto Europe of any incidents potentially leading to a refund under this Refundable Breakdown Rate by locating your reservation in Manage My Bookings and select the option "Contact our Customer Service Team", located at the bottom of the page. The submission must be made within 150 days from the end of your rental. Not doing so may void this agreement.

We will require your rental documentation listed under 'Refund Procedure' on the PDF below.

If any documents are missing, Auto Europe will request them from the supplier. Providing complete information and documentation facilitates quicker processing. Requests for additional information or missing documents from suppliers have a minimum response time of 3 weeks.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Refundable Breakdown Rate PDF.

Last updated 1 November 2024. All information is correct at time of print & subject to change without notice.