Breakdown Protection is our promise to reimburse you if your rental car suffers a breakdown, or if you have to pay a damage excess on a car rental vehicle booked through us. This protection is available throughout the USA and customers should refer to the full Auto Europe Breakdown Protection Terms and Conditions, which are set out on our Breakdown Protection Summary and will be included with your booking confirmation email.
You will be reimbursed up to AUD4,000, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of breakdown or damage to the rental vehicle including:
Provided that you are held responsible as declared in the vehicle rental agreement for the excess)
All applications should be notified via Car Hire Refunds within 45 days of the date of the end of your rental period of any possible incident or event that may lead to payment request for reimbursement. Failure to do this may invalidate this agreement.
Please note: When completing the request for reimbursement request you must:
For a complete list of inclusions, exclusions and product terms, view our Breakdown Protection PDF.
Last updated 14 September 2023. All information is correct at time of print & subject to change without notice.