Renting a car during the Coronavirus crisis
Due to the impact of the Coronavirus and the corresponding changes and implications to travel and border protection policies worldwide, we understand that many of our customers’ travel plans have been impacted.
Despite these uncertain times, we are positive that these moments of insecurity will pass. We will emerge stronger and with a greater appreciation of the freedom that a self-drive holiday can bring, and valuing life even more.
To assist you with your existing and future car hire needs, we've put together the following Frequently Asked Questions.
For clients with existing car hire reservations we suggest that you hold onto your booking with us a little longer. The travel restrictions may change and you don't want to be paying more for a car when you already have the rate and vehicle both confirmed.
Credits can be held on file and used towards any Auto Europe products in 2021. Bookings must be made prior to 30 June 2021. Please note if you choose to cancel your booking and request a refund, a cancellation fee may apply.
Yes, you may cancel your car hire booking at any time simply by
phone, or by
emailing us. For bookings created from 1 June 2020 and cancelled prior to collection, a cancellation fee of NZD44 incl GST applies. In some cases supplier levied fees and/or travel agent charges may apply. If a booking is cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of NZD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply.
Refunds are being processed in cancellation date order. Due to the high number of cancellation requests, processing refunds are taking longer than normal and may take up to 12 weeks. We appreciate your patience during this time.
A general rise in prices is expected in the tourism sector once travel restrictions are no longer enforced and global borders reopen. If you’re looking to save as much as possible on your next holiday, then now is the perfect time to book.
As we’re all aware, it’s not the best time to travel by public transport, so if you still need to travel to work or for any other reason, but don’t have a car, then rest assured that all our car hire suppliers are employing a policy of strict hygiene on all their fleets. Auto Europe is in daily contact with all its
trusted partners, who are informing us of the measures they’re currently undertaking to protect and disinfect their vehicles, guaranteeing the health and safety of our customers.
Useful resources
Latest updates and advice on Coronavirus (COVID-19) from the New Zealand Government, Ministry of Health.
For full contact details and opening times, please visit our dedicated contact page.
Last updated: 18 August 2020
