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    EXCESS REFUND PROTECTION

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    Auto Europe Excess Refund Protection

    What is Excess?

    Rental rates include basic insurance - Collision Damage Waiver (CDW), Third Party Liability and Theft Protection (TP). In the event that a rental vehicle is stolen or accidently damaged (whether the driver is at fault or not), the Excess is the maximum amount the renter is liable for.

    The cost varies depending on the supplier, country and vehicle type e.g. in France the excess can range from EUR500-1,800. Additional coverage to reduce the excess is optional and can be purchased direct from the supplier when picking up your car. Alternatively, Auto Europe offers protection at the time of booking to cover damage and theft excess charges up to NZD5,000. It may also be included in your travel insurance, so check your policy before you leave.

    What is Auto Europe's Excess Refund Protection

    Excess Refund Protection is an optional pre-paid product offered by Auto Europe to refund the excess amount charged by the car rental supplier. It provides you with hassle free extra cover when renting a car.

    For less than NZD12 per day, you will be covered for the supplier's damage and theft excess costs incurred locally. Should the local supplier charge you the excess amount on the vehicle, you may claim up to NZD5,000 through Auto Europe when you return to New Zealand.

    How do I book Auto Europe Excess Refund Protection?

    At the time of making your car rental reservation, simply advise our consultants you would like to book your car rental with Auto Europe Excess Refund Protection. If you are booking online, the option to purchase Auto Europe Excess Refund protection will appear on the last step of the booking process, just before the payment details are entered.

    What does it cost?

    All cars NZD11.90 per day.

    What does Auto Europe Excess Refund Protection Cover you for?

    You will be reimbursed up to NZD5,000, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of accidental damage to the rental vehicle including:

    • Physical damage to the windows and windscreens of the rental vehicle
    • Physical damage to the roof, wheels, tyres and undercarriage of the rental vehicle
    • Loss or damage resulting from fire, theft or vandalism
    • Includes also towing costs, key replacement, mis-fuelling, and administration fee

    Benefits to you:

    • Auto Europe Excess Refund Protection is prepaid in New Zealand Dollars so you don't have to worry about currency fluctuations.
    • No language or processing obstacles as you make your claim in New Zealand.
    • Best of all, Auto Europe Excess Refund Protection is economical and can save you money! Have a look at the cost comparison table below.
    Country Typical supplier charges* Auto Europe Excess Refund Protection
    United Kingdom £15-30 per day reduces the excess to nil, depending on the supplier and car category. NZD11.90 per day

    Credit card billed for the excess amount

    Refund from Auto Europe up to the value of NZD5,000!
    Republic of Ireland €14-35 per day, reduces the excess to €150-500 or nil, depending on the supplier and car category.
    France €12-40 per day, reduces the excess to €90-1,500 or nil, depending on the supplier and car category.
    Germany €12-43 per day, reduces the excess to €450 or nil, depending on the supplier and car category.
    Italy €20-50 per day, reduces the excess to €244 or nil, depending on the supplier and car category.
    Spain €18-49 per day, reduces the excess to €200-400 or nil**, depending on the supplier and car category.
    New Zealand NZD23-52 per day, reduces the excess to NZD200-400 or nil**, depending on the supplier, car category and accident type.
    New Zealand NZD21-65 per day, reduces the excess to NZD605-1,100 or nil**, depending on the supplier, car category and accident type.

    *Depending on the supplier and car category. **Depending on the supplier, car category and accident type.


    How to make a reimbursement Application

    All applications should be notified via https://www.carhirerefunds.com within 45 days of the date of the end of your rental period of any possible incident or event that may lead to payment request for reimbursement. Failure to do this may invalidate this agreement.

    Please note: When completing the request for reimbursement request you must:

    • Provide copies of the documentation requested or any additional documents or photos which will assist us in processing your request

    Terms & Conditions

    Auto Europe has procured an insurance policy covering our financial exposure to this Excess Refund Protection through syndicate underwriters at Llyod's of London.

    For a complete list of inclusions, exclusions and product terms, click here.

    Last updated 22 July 2020. All information is correct at time of print & subject to change without notice.